Refund policy
EXCHANGE POLICY (Damaged/Wrong Product)
- It is very unlikely, but if in case you received a damaged/wrong product, do not worry. Just write an email to info@beattrangi.com within 48 hours of delivery, mentioning your Order ID and a picture of the product. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
- Please note, there may be natural distinctions that are not product flaws; such variations are inherent in the manufacturing of handmade or handcrafted products. Requests based on such variations won't be covered.
- Our policy lasts 48 hours. If 48 hours have gone by since you have received your product, unfortunately, we can't offer you an exchange.
RETURN/REFUND POLICY
Our products are highly customised and handmade, therefore we do not offer returns, refunds or exchanges — except for damaged/wrong products reported within 48 hours of delivery as described above. There is NO EXCHANGE, NO REFUND & NO RETURN for any other reason, including products bought during Promotional Sales and Customised Products.
ANTI-FRAUD POLICY
There have been a few unfortunate instances wherein customers have resorted to fraudulent practices, such as claiming missing or damaged products. We are a quality focussed firm and there are multiple levels of checks and audits before we ship orders. Customers claiming missing items or damaged products would have to produce an unedited unboxing video. The video should clearly show that the package is unopened from all sides and it should include the unboxing of the package. The customer would be required to share the full video with us for any claim.